Job Description

Our Growing E-commerce company seeks full-time associates to join our growing team.

Job duties include but are not limited to the following:

• Answer customer inquiries regarding orders and returns. Assist customers in processing RMA tickets, refunds, and replacements.
• Process shipping claims.
• Responsibly handle customers in a timely and accurate manner with professionalism, knowledge, and enthusiasm.
• Complete all projects in a timely and satisfactory manner, as assigned by the Manager.
• Increase customer satisfaction by quickly resolving dispute claims
• Investigate customer claims by gathering necessary information and documentation
• Order picking, packing, shipping (occasionally)
• Receiving and restocking returns inventory.
• Must be organized and able to multi-task.
• Must be responsible, professional, and reliable.

Qualifications:

• Ability to follow instructions/quick learner
• Must be detail-oriented
• Have good oral communication skills
• Computer literate – basic
• One year of experience in a warehouse role
• Ability to lift 40-50 pounds (for some roles)
• Must be fluent in English

Job Type: Full-time

Schedule: Monday to Friday

Work Location: One location

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with a strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Tags

Similar Jobs