E-commerce Customer Service & Returns Specialist Job at Portable Blowout, Los Angeles, CA

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  • Portable Blowout
  • Los Angeles, CA

Job Description

Our Growing E-commerce company seeks full-time associates to join our growing team.

Job duties include but are not limited to the following:

  • Answer customer inquiries regarding orders and returns. Assist customers in processing RMA tickets, refunds, and replacements.
  • Process shipping claims.
  • Responsibly handle customers in a timely and accurate manner with professionalism, knowledge, and enthusiasm.
  • Complete all projects in a timely and satisfactory manner, as assigned by the Manager.
  • Increase customer satisfaction by quickly resolving dispute claims
  • Investigate customer claims by gathering necessary information and documentation
  • Order picking, packing, shipping (occasionally)
  • Receiving and restocking returns inventory.
  • Must be organized and able to multi-task.
  • Must be responsible, professional, and reliable.


Qualifications:

  • Ability to follow instructions/quick learner
  • Must be detail-oriented
  • Have good oral communication skills
  • Computer literate – basic
  • One year of experience in a warehouse role
  • Ability to lift 40-50 pounds (for some roles)
  • Must be fluent in English


Job Type: Full-time

Schedule: Monday to Friday


Work Location: One location

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Outcome-oriented -- results-focused with a strong performance culture
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

Job Tags

Full time, Monday to Friday,

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