Job Description

Overview:

Knowledge Services’ Corporate Headquarters is currently seeking a contract, full-time “ Research Analyst .” If you enjoy working with people, have a strong attention to detail, and possess the ability to prioritize and be task oriented, this is the job for you!

Knowledge Services is seeking self-motivated, reliable people as Research Analysts. Research Analyst’s will be administering phone interviews for the BRFSS, a state-wide research project about U.S. residents’ health-related risk behaviors, chronic health conditions, and use of preventive services. In the role of Research Analyst, you will contact individuals via phone to explain the survey, administer the survey for participants, and document all acquired data into an internal database system. Interviewers will carefully administer the developed research questionnaires via telephone to respondents (people) in Michigan from all walks of life.

Research Analyst Attributes:

• Professionalism – a confident, businesslike presentation and strong delivery are vital to ensure participants are willing to participate in the survey.
• Attention to detail – strong attention to detail, including following scripts closely, and accurate data entry throughout the survey
• Enthusiasm – the Research Analyst’s interest in the survey, or lack thereof, will be immediately conveyed to the participant; if the Research Analyst doesn’t seem interested in the survey, the participant likely won’t either.
• Technical Literacy – a Research Analyst must have the necessary technical skills to effectively operate a PC, enter data into a database and use Microsoft Office Suites.
• Communication – the Research Analyst must have strong communication skills to effectively communicate with survey respondents and other team members.

Job Duties

• Responsible for making phone calls to complete surveys.
• A quota of 100 phone calls should be met each day, or a minimum of 5 completed interviews per day.
• Provide timely reporting of data collected and ensure all privacy agreements are followed.
• Ensure integrity of all data relating to program is accurately reported.
• Provide proactive status communication with Project Coordinator.
• Provide excellent customer service to participants.
• Coordinate interviews in a professional, courteous, and timely manner.
• Quality control measures to ensure all data is being captured during each survey.

Requirements and Qualifications:

• Must be professional and have demonstrated strong commitment to exceptional customer service.
• Ideal candidate will be proactive, organized, accurate, and detail-oriented
• Must be a self-starter, self-motivate and able to perform in a fast-paced, self-managed environment.
• Excellent verbal and written communication skills required.
• Ability to interact with co-workers and management in a positive and cooperative manner.
• Ability to manage multiple priorities.
• Ability to maintain a high degree of confidentiality.
• Ability to make a large number of outbound calls, and call center experience strongly preferred.

Background check required. Knowledge Services participates in E-Verify.

To find out more about Knowledge Services, please visit our website at

Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.

INDSurvey

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