Job Description

Care Team Manager Location: Senior Helpers Upstate – Greenville/Spartanburg, SCCompensation: $40,000 annually + bonusesType: Full-Time Job Highlights * Compensation: $40,000 annually + performance bonuses * Benefits: Paid Time Off (PTO) * Role Type: Full-time leadership position blending fieldwork and office work * Requirements: Active CNA, HHA, or Nursing license + at least 2 years of caregiving experience * Extras: Autonomy, variety in daily tasks, professional development opportunities About Us Senior Helpers Upstate is an independently owned and operated franchise of Senior Helpers®, the nation’s premier provider of in-home senior care since 2005. We proudly serve Greenville, Spartanburg, Laurens, and the surrounding Upstate communities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are also a Great Place to Work® Certified company, with a culture that values teamwork, compassion, and respect. Position Summary Great companies need great leaders. We are seeking a Care Team Manager (CTM) to oversee, manage, and develop our caregiving team. This is a leadership role that blends fieldwork and office responsibilities. The CTM will be responsible for caregiver training, introductions to clients, performance improvement, and recognition programs. This position also requires occassional hands-on caregiving, supporting scheduling, and ensuring client satisfaction. The ideal candidate will have an active CNA, HHA or Nursing license, proven leadership skills, and the ability to build strong relationships with clients, families, and staff. Key Responsibilities * Interview & Hire caregivers. * Train, coach, and mentor caregivers; implement training programs in collaboration with supervisors. * Personally introduce caregivers to clients and families to ensure smooth transitions. * Conduct quality assurance visits to ensure care plans are followed and standards are met. * Develop recognition programs such as Caregiver of the Month and performance acknowledgments. * Review caregiver logs and timesheets to ensure accuracy and address any discrepancies. * Manage caregiver call-outs, late arrivals, or refusals of assignments; enforce company policies. * Assist with scheduling to ensure proper shift coverage. * Collaborate with the owner and internal staff on coaching and training. * Maintain compliance with federal, state, and local regulations. Qualifications * Active CNA, HHA, or Nursing license (required). * Minimum 2 years of professional healthcare and/or caregiving experience. * At least 1 year of supervisory, training, or employee management experience, ideally in healthcare. * Strong interpersonal and communication skills; comfortable managing people. * Excellent organizational skills and attention to detail. * Ability to manage conflict and use critical thinking to solve problems. * Proficiency in Microsoft Word, Excel, Outlook, and willingness to learn new software. * Valid driver’s license and reliable transportation; ability to visit clients’ homes. * Flexibility to work occasional nights and weekends if needed. Compensation & Benefits * $40,000 annual salary + performance bonuses. * Paid Time Off (PTO) * Autonomy in leadership — no micromanaging. * Variety in daily tasks — balance of office and fieldwork. * Opportunities for professional development and growth. Equal Opportunity Employer Senior Helpers Upstate is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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