Job Description

UC (VOICE) DELIVERY ENGINEER

Position Overview

The UC Delivery Engineer will be responsible for onboarding organizations onto our Unified Communications (UC) solutions, working closely with clients and partners. Acting as a Subject Matter Expert (SME), the engineer will provide technical oversight and expertise across a wide range of UC projects. Successful candidates will possess extensive knowledge of SIP and demonstrate experience managing multiple concurrent projects.

Salary & Benefits

The salary range for this role is between 75,000 – 86,000 USD Per Annum

Click here for the list of benefits.

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Duties and Responsibilities

• Collaborate with engineers and architects to evaluate customer requirements and design appropriate solutions.
• Produce high-quality documentation to support seamless transitions from pre-deployment to post-deployment phases.
• Partner with department heads and project managers to ensure a smooth and consistent customer experience.
• Communicate technical issues and risks to relevant stakeholders in a clear and timely manner.
• Provide technical consultation and leadership to external customers throughout the project lifecycle.
• Ensure all configurations are documented and knowledge is effectively transferred to engineering and support teams.
• Securely configure and manage Sipcom voice solutions and platforms.
• Deliver and report on project milestones and deliverables to Project Managers.
• Support the evaluation and implementation of customer-specific UC needs.

Experience and Qualifications

• Proven experience with voice technologies and deep understanding of SIP protocols.
• Hands-on experience configuring and managing Session Border Controllers (SBCs).
• Familiarity with PSTN integration for cloud UC platforms such as Microsoft Teams, Zoom, and Cisco Webex.
• Strong time management skills with the ability to prioritize and coordinate multiple project tasks.
• Knowledge of telephony systems including Contact Centers, PBXs, and Trader Platforms.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Proficient in troubleshooting voice issues using tools such as VoIP Monitor and Wireshark.
• Self-motivated and capable of working independently.

A bonus if you have the following:

• Prior experience in a project delivery or implementation role.
• Understanding of voice regulatory requirements, particularly within the US.
• Professional certifications from relevant vendors (e.g., Microsoft, Cisco, Ribbon).

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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