Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
As a Quality Professional at Gainwell, you will help ensure exceptional accuracy, compliance, and customer experience across our contact center and operational teams. You’ll evaluate inbound and outbound interactions, review documentation, and support the execution of quality assurance processes that strengthen service delivery. Working closely with peers and cross-functional partners, you’ll contribute to improved employee performance, enhanced member and client experiences, and the achievement of account and organizational goals.
• Conduct routine evaluations of calls, emails, chats, transactions, and documentation to ensure adherence to quality, accuracy, and regulatory standards.
• Utilize automation tools and standardized procedures to support effective and efficient QA workflows.
• Participate in calibration sessions to ensure alignment, consistency, and ongoing improvement in evaluation practices.
• Facilitate knowledge sharing with operational leaders by presenting insights, trends, and actionable recommendations.
• Identify issues or negative customer experiences and escalate appropriately to promote timely resolution and service improvement.
• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 3+ years of quality assurance, subject matter expertise, or contact center/MMIS operational experience.
• Proficiency with Microsoft Office and quality or contact center platforms such as Salesforce, CXOne, Verint, or SharePoint.
• Strong analytical, organizational, communication, and interpersonal skills with the ability to work independently and collaboratively.
• Demonstrated ability to support or implement process improvements, quality initiatives, and enhancements to operational procedures.
• Fully remote position with flexibility to work anywhere within the United States.
• Reliable high-speed internet connection required (minimum 25 Mbps download / 10 Mbps upload ).
• Standard Monday–Friday full-time schedule with collaboration across centralized and account-specific teams.
• Opportunities for professional growth through training, development, and participation in quality initiatives.
• Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and company-observed holidays.
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The pay range for this position is $40,300.00 - $57,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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