Location : San Francisco, New York City, or Lehi, Utah. 5 days in office.
About Rocketlane
Rocketlane is the leading modern professional services automation platform for customer onboarding and implementation teams. We are consistently recognized as the category leader on G2 and trusted by high-growth SaaS companies and large enterprises alike.
The company is entering its next phase of growth with the launch of Nitro, an agentic AI solution designed to automate and accelerate post-sales work. This role sits at the intersection of existing customer relationships, product innovation, and meaningful revenue expansion.
The Role
Rocketlane is hiring an Account Manager to own expansion and growth across a defined set of our top 100 customers. These accounts are largely on long-term contracts, which significantly reduces churn risk and allows this role to focus on driving value, adoption, and expansion rather than renewals.
The primary responsibility of this role is expanding usage of Nitro, along with additional Rocketlane products and services, including premium support, additional seats, and expansion into new teams, departments, and subsidiaries. This role works closely with Customer Success to ensure customers see clear outcomes while also identifying and executing commercial growth opportunities.
This is an expansion-focused role. We are looking for someone who is comfortable creating demand inside existing accounts, building new relationships, and driving new revenue within a strategic customer base.
Responsibilities
Own expansion revenue across a named book of strategic accounts
Develop and execute account plans focused on long-term growth and increased footprint
Drive adoption and expansion of Nitro and other AI-driven capabilities
Identify and close upsell opportunities across seats, support tiers, and additional business units
Build and maintain executive-level relationships within customer organizations
Maintain a healthy expansion pipeline with strong forecasting discipline
Collaborate closely with Customer Success, Product, and Marketing to align on outcomes and opportunities
What Success Looks Like
Consistent achievement or overachievement of expansion quota
Strong adoption of Nitro across the strategic account base
Clear account strategies with active stakeholder engagement
Expansion driven by business value and outcomes, not contract mechanics
Predictable, well-managed pipeline and forecasts
Qualifications
Five or more years of experience in account management, enterprise sales, or expansion-focused roles in B2B SaaS
Proven history of hitting growth or expansion targets within existing accounts
Experience selling multi-product or platform solutions
Ability to uncover and develop new opportunities within established customer relationships
Strong relationship-building skills with senior and executive stakeholders
High level of organization and attention to detail
Comfort working cross-functionally with Customer Success, Product, and Marketing
Experience selling AI, automation, or workflow platforms is a plus
Why Rocketlane
Rocketlane is defining the future of post-sales execution. The company has strong product-market fit, a differentiated AI roadmap, and a customer base with significant expansion potential. This role offers the opportunity to work on strategic accounts, sell a genuinely innovative product, and play a meaningful role in the company’s next stage of growth.
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