Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

With your excitement for technology, you’ll ensure our technicians are dispatched to the right place at the right time in order to meet our commitments to our customers and connect them to America’s fastest and most reliable network! Customers rely on us. Because here, better matters.

Your responsibilities will include, but are not limited to:

• Verifying, monitoring and analyzing dispatch work activity and deploying field resources.

• Analyzing network facilities and customer premise equipment by using resources to remotely isolate the repair problem.

• Contacting internal and external customers to verify site readiness, activity, schedule repair and quote billing charges.

• Coordinating the transmittal of work information and maintenance tickets to field technicians.

• Monitoring and tracking all Network Operations provisioning, maintenance and alarm work activity.

• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

What we’re looking for…

You’ll have a dedication to service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping to get our customers connected to the digital world.

Even better if you have one or more of the following:

• A related Associate Degree or 2+ years’ relevant experience.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Test(s) Required

Verizon Job Fit Test B

Where you’ll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.

The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours.

Job Tags

Part time, Remote work, Shift work, Weekend work, Afternoon shift,

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