Telecom Voice Engineer Job at VDart Inc, Illinois

THFma0hhQUJueXVObWtyd0k4WXpLVEtP
  • VDart Inc
  • Illinois

Job Description

Telecom Voice Engineer

Location : Rolling Meadows Illinois Remote / Hybrid also fine

Contract

Technical Skills Primary

  • Deep expertise in Genesys Cloud architecture call routing and telephony integrations
  • Demonstrated experience in MA voice system integrations and migrations
  • Strong knowledge of SIP QoS VLANs and cloud telephony solutions
  • Familiarity with Microsoft Teams Phone System Direct Routing SBC management and Cisco VoIP CUCM solutions
  • Experience with contact center analytics and reporting tools
  • Knowledge of hybrid telephony environments and cloud migration strategies
  • Certifications such as Genesys Cloud Certified Professional GCPGC or Microsoft Teams Voice Engineer Expert
  • Familiarity with regulatory compliance for voice systems eg E911

Responsibilities

  • Lead the assessment design and deployment of Genesys Cloud platforms during MA activities
  • Evaluate legacy contact center infrastructures and recommend integration or migration strategies
  • Configure and optimize Genesys Cloud applications routing and workforce management systems
  • Manage and integrate telephony solutions with SIP trunks and cloud infrastructure
  • Develop and implement call flow designs and routing strategies for operational continuity
  • Serve as backup support for Microsoft Teams Phone System and Cisco Unified Communications Manager CUCM
  • Assist with integration of hybrid communication environments as needed
  • Collaborate with IT network and security teams to ensure Genesys Cloud integration aligns with broader infrastructure
  • Provide technical expertise and training to internal stakeholders during MA projects

Technical Skills Secondary Nice to have

  • Project management and organizational skills
  • Collaboration with vendors and service providers to address system issues

Soft Skills

  • Excellent analytical and problem-solving skills
  • Strong verbal and written communication abilities

Job Tags

Contract work, Remote work,

Similar Jobs

Gilead Sciences

Intern - Finance - MBA Leadership Development Program Job at Gilead Sciences

 ...Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader...  ...full-time student in a Bachelors/Masters/MBA/PhD program at an accredited US based...  ...Sophomore, Junior, or Senior in undergrad or a Graduate or Doctoral Student Must be enrolled... 

San Francisco Bay Conservation & Development Commission

Information Technology Manager I Job at San Francisco Bay Conservation & Development Commission

 ...the general direction of the Director of Operations and Technology Services, the Information Technology Manager I serves as BCDCs Chief Information...  ...public transit subsidy; 11 paid holidays each calendar year; health, dental, and vision benefits; and deferred compensation... 

SGS Consulting

Patient Registration Rep Job at SGS Consulting

 ...Job Responsibilities: Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash... 

ESRI, Inc.

Sr. Instructor Job at ESRI, Inc.

 ...this position, you will use your teaching skills and GIS knowledge to empower our customers with our innovative GIS software. As an Esri Instructor, you will create a dynamic learning environment through hands-on training, interactive instructions, and engaging activities... 

Interlingva, Inc.

Portuguese Interpreter (Sacramento Area) Job at Interlingva, Inc.

 ...qualifications. QUALIFICATIONS Fluency in both Portuguese and English Experience performing interpreting work...  ...language Ability to interact with and relate to non-English speaking persons of any background and culture Ability to effectively...