Job Description

We have always believed if we put our staff members happiness first, the result would be more happy guest experiences in our restaurants. So far, this philosophy has been spot on!

Craft Pies is always looking for more hard working, team oriented, and guest service driven people to help us expand Our Purpose as a company!

If that is you apply below. We look forward to meeting you in person.

Position Summary

As a Rookie, you will be responsible for delivering exceptional customer service to our guests while providing an unforgettable pizza, served fresh and fast.

Essential Functions

• Greet and interact with guests in a friendly and positive manner upon arrival and as they leave the restaurant to ensure positive dining experience.
• Promptly address customer service issues and refer customers to management when necessary.
• Present menu items and specials, take food and beverage orders accurately and efficiently.
• Process guest orders to ensure all items are prepared properly and in a timely fashion.
• Utilize restaurant point of sale system to enter orders and complete transaction of payment.
• Answer phones, enter and prepare orders for carry out or delivery service.
• Adhere to sanitation, safety, and food control policies.
• Clean and prep of various food items for cooking or serving.
• Wash dishes, glassware, flatware, and food prep equipment.
• Maintain food prep areas, equipment, and utensils in clean and orderly condition.
• Other duties as needed.

Additional Responsibilities

• Sort and remove trash, placing in designated pick areas as well as clean waste receptacles routinely.
• Sweeping and cleaning of floors throughout restaurant.
• Maintain cleanliness of restrooms through shift.
• Prepare and breakdown dining/seating areas upon opening and closing of restaurant.
• Transfer supplies and equipment between storage and work areas, by hand or using equipment.

Skills and Knowledge

• Strong knowledge of workplace safety and food handling procedures
• Basic computer skills
• Hands on experience handling, counting and managing money
• Strong reading and writing skills are required
• Organizational and time management skills

Competencies and Personal Characteristics

• Demonstrated ability to deliver excellent customer service.
• Ability to complete all job duties in an independent manner and with a high quality of work.
• Ability to understand and follow directions and requests for assistance.
• Make decisions quickly and confidently based on company policies and practices.
• Ability to work cooperatively in a fast paced, team oriented, food services environment.

Environment and Physical Demands

• Must be able to walk, stand, and/or remain stationary during entire shift
• Continuously reach, bend, lift, carry, stoop and wipe
• Must be able to safely lift and easily maneuver trays or boxes weighing up to 50 pounds
• Frequent washing of hands
• Hazards include, but are not limited to, cuts, slipping, tripping, falls and burns

We're not just looking for pizza makers. We're looking for doers who can think outside the box and want to push boundaries. We're changing the way the world thinks about pizza, and we want you to be a part of it. If you believe you have what it takes to join our team, we encourage you to apply.

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