Job Description

Responsibilities:
WEEKDAYS AND WEEKENDS

• Provide guidance to clients on the procedures at the spa
• Answer telephone calls and provide accurate information to clients
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
• Introduce new beauty products to clients and educate them on their uses and benefits
• Keep clients updated on currently available promotions and discounts in services offered in the Spa
• Process payments from clients for services ordered from the spa
• Keep a register of long and existing clients for them to enjoy benefits given to loyal customers
• Give appointments to clients on specific days
• Open and close the spa at the appropriate time
• Ensure that the front desk is clean and organized for free movement
• Assist in getting client feedback on the level of services delivered in order to improve service delivery
• Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
• Assist in developing promotional events, which focus on increasing the clientele of the spa
• Manage the visitor register to keep a record of people who visit the spa on a daily basis
• Receive customer complaints and feedback and direct them to appropriate offices for resolution.

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