Job Description
The OMH Customer Relations (CR) Line is a telephonic resource for people who have questions or concerns about any OMH mental health services in NYS.
The CR Line # is posted in all OMH licensed and operated programs as well as a variety of OMH publications, and among other State agencies, such as the Justice Center for the Protection of Vulnerable Persons.
The Customer Relations line responds to a high volume of contacts (approximately 15,000) per year.
Duties:
-receive live calls on the CR Line, which includes actively listening to callers, documenting details of the call, and ensuring appropriate connection to resources or supports.
-Staff would also be responsible for conducting safety checks, which involves telephonic outreach to programs where allegations of abuse or neglect have been reported, to ask a series of predetermined questions related to the safety and care of the impacted service recipient(s).
Employment Type: Full-Time
Job Tags
Full time,