Service Writer Job at Team Hodges, West Branch, MI

SzZmbUZhY0JtaUNLbjAvd0lzRXhLakdLY1E9PQ==
  • Team Hodges
  • West Branch, MI

Job Description

As a Service Writer, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Writers are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. At Team Hodges we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Team Hodges is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer

  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Flexible Work Schedule
  • Discounts on products and services
Responsibilities
  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen

Job Tags

Full time, Flexible hours,

Similar Jobs

Houseofhow

Senior Game Designer — Lead Systems & Gameplay Job at Houseofhow

 ...A game development studio located in Seattle is looking for an experienced game designer with over 5 years in the industry. You will collaborate with multiple teams to create compelling game experiences, manage junior designers, and implement design systems. A strong... 

American Income Life

Work from Home Customer Service Job at American Income Life

 ...are currently only hiring U.S. residents legally authorized to work in the United States with a Social Security Number (SSN). Not hiring...  ...Join Our Legacy: Protecting Families Since 1951 Work from Home Opportunity Step into our legacy of serving working-class families... 

XMSTART

Information Technology Manager Job at XMSTART

 ...XMSTART is looking to add an experienced and strategic full-time Information Technology Manager to join our team, in Chantilly, VA . This position is 100% Onsite. The Customer requires a highly organized and detailed-oriented Information Technology Manager to maintain... 

University Home Care Inc

Home Health Aide Job at University Home Care Inc

Join University Home Care Inc as a Home Health Aide in Garden City, MI. In this role, you will provide compassionate and personalized care to clients in their homes, assisting with daily living activities to promote their health, safety, and well-being.Responsibilities... 

Rödl International GmbH

German Tax Consultant - Steuerberater Job at Rödl International GmbH

 ...Overview Due to our continued growth, we have a German Tax Consultant (Steuerberater) position available for an individual who wants...  ...working with international middle market and entrepreneurial companies United Offer The opportunity to work on challenging projects...