Job Description

What's in it for you?!

• Join one of the most recognized names in tax preparation, serving millions of clients each year !
  
• R obust training and continuing education.
  
• Be part of a collaborative environment with clear processes, mentoring, and tools to succeed.
  
• Long term contract!
  
• Health/Dental/Vision Insurance available!
  

If that's you, let's talk!

Job Type : Contract

Location : Kansas City, Missouri

Pay : Great Pay!

Job Description

What you will be doing:

• Drive continuous discovery for our onboarding experience across multiple digital product teams.
  
• Shape user experiences through ongoing research and actionable insights.
  
• Collaborate closely with cross-functional partners to simplify financial decisions.
  
• Co-create research plans and prioritize learning objectives with product teams.
  
• Conduct weekly or bi-weekly moderated user interviews and usability tests using UserTesting.com or similar platforms.
  
• Engage with a range of customer segments to validate concepts and uncover user needs.
  
• Analyze and synthesize research findings into actionable insights and recommendations.
  
• Deliver regular research summaries and next-step recommendations to stakeholders.
  
• Advise on research priorities across multiple product teams, including web, mobile, AI-driven, and retail systems.
  
• Support additional teams or initiatives as assigned.
  
• Work closely with product managers, designers, and other stakeholders to ensure research is actionable and aligned with business goals.
  
• Share findings within knowledge management systems and facilitate team learning.
  
• Conduct usability testing of prototypes and live products (e.g., AI features, tax calculators, onboarding flows).
  
• Validate concepts for new account creation and profile experiences.
  
• Discover gaps and opportunities in financial health tools for key customer segments.
  
• Validate future-state concepts for digital platforms.
  
• Produce weekly or bi-weekly research synthesis reports.
  
• Record moderated interviews and prepare summaries.
  
• Provide actionable recommendations for product teams.
  
• Document and share results with relevant stakeholders.
  
• Participate in research planning and allow product teams to observe user interviews.
  
• Share insights at the team level; executive presentations are not required.
  
• Maintain a consistent cadence of user research and synthesis.
  
• Engage effectively with stakeholders during research activities and deliverables.
  
• Validate hypotheses and refine onboarding experiences.
  
• Utilize tools such as UserTesting.com and Insights Engine provided by the company.
  
• Collaborate with product teams for research planning and insight generation.
  
• Report to the Director of the Customer Center of Excellence (or designee) with dotted-line alignment to the Director of Design for onboarding vision work.
  
• Adapt to the evolving scope based on organizational needs.
  

Experience you will need:

• Senior or Lead-level UX Researcher with 5-15 years of relevant experience.
  
• Proficient with UserTesting.com or similar remote research tools.
  
• Strong skills in generative research, interview moderation, and usability testing.
  
• Experience balancing AI-driven and human-generated insights.
  
• Excellent communicator and collaborator, able to work independently and with diverse teams.
  

Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days

Elina Sindhu

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