Job Description

We’re looking for a Wine Sales Associate to join our growing team. As a member of the team, providing Verve Wine clients with an extraordinary wine buying and customer service experience is imperative. Your role as a member of the Retail Team will be to serve each and every client with expertise, friendliness, honesty, and hospitality.

Here at Verve Wine, we believe that everyone should have access to good wine, regardless of experience or budget. Our team is made up of a passionate group of wine drinkers who feel that discovering and drinking good wine should be both easy and compelling, without any sense of intimidation or pretension. To us, good wine is produced in a sustainable and environmentally friendly way, reflects the place from which it comes, and tastes downright delicious. Furthermore, sourcing good wine for our guests goes far beyond simply curating bottles.

We work to provide impeccable hospitality to each of our clients, working specifically with each individual need to curate the best experience possible. At Verve Wine, we strive to connect people who are driven by passion, quality, hospitality, and hustle. We believe that the best way to achieve that is through building a dedicated team of professionals who are committed to learning, growing, and setting goals, while also surpassing them along the way. At Verve Wine, there’s always a seat for you at our table.

Key Responsibilities

Retail and Operations

• Work with other team members to ensure that all customers receive exceptional service throughout their shopping experience
• Provide wine recommendations and help customers choose the best wine for their personal taste, gift, or event
• Make customers feel welcome and at home in our store
• Act as a representative of our brand; help educate and excite others about our mission and values
• Floor maintenance: main floor, coolers, and shelf maintenance 
• Receive inventory and place in corresponding region on the floor and in the cellar in an organized fashion - comfortable with heights and stocking high shelves
• Assist with local deliveries
• Assist with in-store events; setup/breakdown & service

Events

• Verve Wine Chicago offers a variety of unique events in the Event Space.
• Floor team members will be asked to assist in these events. Payment is at the employees normal rate plus tips for the event.
• These events may be outside of normal business hours.

Brand

• Understand and communicate Verve Wine’s values and brand philosophy to customers and staff and set the tone for a positive work environment
• Promote the Verve Wine vision while establishing us as an innovator within our industry
• Actively involved in Verve Wine publicity opportunities and community outreach
• Walks the talk with who we are and what we stand for internally and externally
• Brings to life a guest-centric vision with our retail operations

Additional Skills and Responsibilities

• Shows a desire to learn about wine and develop within our company
• Demonstrates good organizational skills with an eye for detail
• Exude excellence in hospitality 
• Passion for exceptional hospitality in food and beverage
• Ability to adapt and thrive in a fast-paced, entrepreneurial environment
• Self-driven, results-oriented, and a passion for excellence
• Has lots of fun at work but is not afraid of putting in longer hours when required
• Highly effective communicator through email, phone, video, and in person
• Up to date and passionate about culinary trends in the United States and abroad

Experience/Education

• Minimum 1+yrs work in a customer service environment around wine
• Minimum completion of Introductory Course with the Court of Master Sommeliers, WSET, or similar, certification is preferred
• Ability to lift and move 50+ lbs
• Must possess a valid driver’s license
• Proficient in a variety of technology systems, especially Microsoft Office, Microsoft Excel, and business costing analysis
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business 
• Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential functions 
• Ability to perform essential job functions when working under stress, in fast-paced environments 
• Polished personal presentation: grooming meets Company standards, as outlined by Employee Handbook 

Verve Wine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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