Job Description

Job Description:

We are seeking a motivated and customer-focused Virtual Customer Service Representative to join our team. In this remote role, you will be the primary point of contact for our customers, providing exceptional support and ensuring a positive experience with our products and services.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat.
Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
Provide accurate information about products, services, and company policies.
Troubleshoot and resolve technical issues, coordinating with other departments as necessary.
Maintain detailed records of customer interactions and transactions.
Identify customer needs and recommend appropriate products or services.
Collaborate with team members to improve processes and enhance customer experience.
Handle customer complaints with empathy, escalating issues when necessary.
Stay up to date with product knowledge and industry developments to provide informed support.
Employment Type: Full-Time
Salary: $ 18.00 40.00 Per Hour

Job Tags

Hourly pay, Full time,

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