Remote Graduate Customer Success Manager Job at Canonical, Remote

S2E3akVxUUxuaXVLblVUMktNVTBMenVOZGc9PQ==
  • Canonical
  • Remote

Job Description

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like:

  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers
  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer’s objectives.
  • Engage with your portfolio of customers to ensure risk identification
  • Collect feedback from customers and format them for review by the product team

What we are looking for in you:

  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure and Ubuntu in particular is a must
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally

Additional skills that you might also bring:

  • We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

What we offer you:

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events

About Canonical:

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business

Jobicy job ID: 109868

Job Tags

Remote job, Holiday work, Full time, Local area, Worldwide,

Similar Jobs

Hoag Memorial Hospital Presbyterian

DIRECTOR OUTPATIENT TREATMENT CENTERS (RN) - ONCOLOGY ADMINISTRATION Job at Hoag Memorial Hospital Presbyterian

 ...compensation may vary based on geographic location, work experience, skill level, and education. The Director of Outpatient Treatment, Chemotherapy Centers(RN) is an essential leadership position and has responsibility for the staff and services of the Outpatient... 

Ladgov Corporation

Cleaner Job at Ladgov Corporation

 ...to perform cleaning tasks. Detail-oriented and reliable. Duties: Sweep tile floors and vacuum carpets. Wet mop hard floors and damp mop wax surfaces. Dust horizontal surfaces and clear desks. Empty and clean trash containers, remove trash properly.... 

Complete Specialty Solutions

Lead Oral Surgery Dental Assistant Job at Complete Specialty Solutions

 ...environment that emphasizes mentorship, collaboration, autonomy, and continued growth. Job Description: The Lead Oral Surgery Dental Assistant is responsible for leading our Oral Surgery team and ensuring the highest quality of patient care. Experience working with... 

solarXperts

Solar Sales Representative Job at solarXperts

 ...programs. Why SolarXperts We are the Sunshine States #1 Solar Sales Company . BBB Accredited with an A rating since 2019....  ...with extraordinary communication skills Must be coachable and obtain a student mind-set No previous sales experience is required!

L.S. Starrett Company

Territory Manager Job at L.S. Starrett Company

 ...Iowa and Lake County, Indiana territories. The right territory sales professional will possess proven experience in territory...  ...development, and customer retention are primary attributes. (50% travel / limited overnights required.)~65% New Business Development...