Job Description

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees in our climate-controlled plants.

We take pride in ensuring our customers are provided quality products, with a professional and positive customer service experience. Our Customer Success Managers demonstrate a professional and empathetic relationship with customers excelling in interpersonal communication and conflict resolution.

The Quality Assurance Representative provides customers with solutions via a high level of service and problem resolution skillsets. Quality Assurance Representatives must maintain professionalism with diverse personalities. The role manages escalated issues by investigating and gathering additional information to successfully navigate through the organization, resulting in the resolution of customer requests. Customer resolutions include the implementation of a successful plan of action formulated by applying customer order and product knowledge to ensure a positive customer experience. This role requires the ability to prioritize and juggle multiple responsibilities in a fast-paced environment.

Schedule: Primary schedule will be 8:30 AM – 5:30 PM, Monday – Friday, or similar. Training may occur at other times. This is a remote position.

Tentative Start Date: December 19th, 2025

Internal Applicants:

• Notify your direct manager and Human Resources Representative if you are interested in applying.
• Ensure you upload your most recent updated resume.

If you have any further questions, please reach out to our Corporate Recruiter, Alyssa, at acarrillo@4over.com

Essential Duties and Responsibilities include the following:

• Educate and assist customer base on company website, products, and services
• Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
• Provide customer feedback to department for new product and resource development
• Accurately notate and record each customer interaction to ensure all accounts are updated
• Be a knowledgeable point of contact for both new and existing customers
• Handle complex requests with patience, professionalism, and empathy
• Review and resolve situations in a timely manner by identifying customer concerns
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
• Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
• Complete and process all required tasks
• Regularly perform general housekeeping duties in your work area(s)
• Adhere to all safety policies and protocols and maintain a safe working environment
• Attend all department/company meetings
• Other duties as assigned

For an extensive listing of duties and responsibilities please refer to the attached Job Description.

Qualifications

• • High School Diploma/GED
  • Prior experience as a Customer Experience Representative is highly desirable
  • One (1) – two (2) years Printing knowledge required
  • Minimum of two (2) years of customer service experience
  • Advanced customer resolution skills
  • Advanced communication and problem-solving skills

Preferred

• Prior experience as a Customer Experience Representative is highly desirable

4over Company History:

4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.

Health and Life Insurance-

• Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
• 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
• Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment

401(k) Retirement Plan

• New employees are eligible to enroll the first of the month, following 1 month of employment
• Semi-annual open enrollment (January 1st and July 1st)
• Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
• Immediate Vesting

Holidays and PTO

• 9 Paid Holidays
• Accumulating PTO to be used after 90-days of continuous and active full-time service

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.

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