Job Description

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Purpose Statement

A Quality Assurance Coordinator will be responsible to insure that products produced meet customer specifications and company quality standards.In addition to recommending improvements in manufacturing, quality, and sanitation practices.

Key Accountabilities and Outcomes

• Localizes all PROJECTS in OPTIVA (BOM/formula/premix/P-BOM) for Speed to Market process that includes Plant Trial / PreCommEx / PreComm / Operational
• Localizes MFG/SPEC specifications for Plant Trial / PreCommEx / PreComm / Operational status
• Partners with R&D / packaging / Regulatory & Compliance / Graphics
• Confirm labels are available and approve labels in Optiva (right formula / right label policy)
• SAP SUPERUSER
• Confirm SAP interfaced properly (if not know who to contact)
• Creator of Shells / Production Versions in SAP for new BOM’s / P-BOM’s / formulas / premixes / phantoms
• Make modifications/changes in SAP when needed
• Ensure accuracy of product set-ups
• Maintain new product codes and existing product codes in IQS
• Update production tech boards for the mixers
• Maintain Spec Book with accurate internal specs that are linked to the QA paperwork and online quality paperwork
• Maintain Hold Book for new product codes
• Maintain and update the blend sheets for new and/or existing premixes
• Maintain and update the mixer Sheets for new and/or existing formulas
• Notify accounting / schedulers / planners / production / receiving and QA for changes and/or updates to BOM’s / formulas / premixes / boxes
• Perform bill of material audits and report results
• Investigate and resolve variances and discrepancies
• Performs extra projects delegated by the QA Manager.
• Provides administrative duties to include, filing documentation, faxing, distributing correspondence, etc.
• Assists in mock recalls and BRC related projects
• Assists in R&D plant trial process.
• Updates Optiva training book as needed.
• Must be able to assimilate new software, procedures and techniques as they are constantly introduced into this environment
• Performs other related responsibilities, as needed, to support Rich Products Corporation's business objectives.
• Serves as a support resource for other departments.
• Attends weekly crew meetings and monthly communications meetings
• Assist other RPC locations if needed for Optiva or SAP guidance/help.

Food Safety Responsibilities

• Follow all GMP’s, food safety, and quality policies.
• Report all food safety incidents such as GMP violations, ingredient and product contamination, metal detector, screen, or magnet deficiencies, glass breakage, and pest harborage.
• Monitor product quality and food safety throughout all stages of production, recording such results as required, and reporting deficiencies to Supervision.
• Record accurate and legible results on documentation
• Provide adequate housekeeping at all times.

Knowledge, Skills, and Experience

• Associate's degree in Business or related field.
• 2 to 5 years of experience
• Must be able to learn and use various software programs including Optiva, SAP, and IQS.
• Must be able to learn product formulations.
• Demonstrated ability to plan, direct, coach, and train Associates. Must monitor work.
• Demonstrated ability to analyze and resolve problems
• Candidate must have solid PC skills using Microsoft Word, Excel, Access, and PowerPoint.
• Must be able to handle multiple assignments concurrently and be able to function in a fast-paced environment.
• Ability to follow both written and verbal instructions.
• Good communication skills
• Excellent attendance
• Good problem solving skills
• Ability to interface with multiple levels within the organization
• Ability to maintain focus on assigned tasks in spite of constant interruptions

#LI-JH3

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.

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