Job Description

Position: Office Lead / Quality Assurance Coordinator
Pay Range: $70,000–$100,000
Industry: A/C & Home Services
Schedule: Nights & Weekends Required | Evening On-Call

Benefits:

• Healthcare, vision, and dental coverage
• 401(k)
• 2 weeks PTO

Role Responsibilities

• Use photos taken by on-site technicians to verify all SOPs were followed accurately
• Confirm all customer interaction SOPs were completed correctly
• Ensure proper and accurate job billing
• Monitor and ensure customer satisfaction throughout the service process
• Facilitate second-visit resolutions for unhappy customers
• Serve as the office lead—initially overseeing 2 employees, with growth to managing up to 10 total staff
• Ensure all office staff adhere strictly to company SOPs

Required Experience

• Extensive ServiceTitan experience (non-negotiable)
• Strong A/C industry experience with deep understanding of field technician processes, terminology, and service workflows
• Comfortable working nights, weekends, and being on call during evenings

Please apply HERE or send an updated resume to cgeraci@theipgteam.com

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