Job Description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As an entry-level Professional Project Manager this foundational role offers hands-on experience supporting and leading strategic initiatives across DDI and M&O projects. The Professional Project Manager contributes to project execution, stakeholder engagement, and continuous improvement efforts. With a focus on collaboration, communication, and process discipline, this position helps drive successful outcomes while building core project management capabilities.

Your role in our mission

• Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
• Lead and manage small to mid-sized project management teams by breaking down bigger CX/Operational projects into workable components.
• Spearhead project planning, tracking and oversight of assigned staff by providing directions and deadlines to ensure quality and timely completion of tasks. 
• Facilitate project meetings, including kick-offs, status updates, and retrospectives. 
• Communicate with the client, company and project team leadership, measuring and sharing project metrics/status 
• Create project schedules, program definitions, and objectives to ensure the quality of project deliverables across all phases 
• Actively project manage across non-direct reports by quickly escalating any risks and implementing risk mitigation solutions 
• Drive Gainwell’s projects showcasing strong communication and problem-solving skills 

What we're looking for

• 1+ years of experience in project coordination, project management, or related roles 
• Familiarity with project management methodologies (e.g., Agile, Waterfall) is preferred but not required. 
• 5+ years working in the BPO and/or Contact Center space; Contact Center operations or contact center solution knowledge is preferred 
• Participated in structured project management development training focused on planning, execution, and stakeholder communication. 
• Basic understanding of project scoping, monitor, control and execution methods 
• Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones that can be worked toward 
• Strong organizational, communication, and problem-solving skills. 
• Ability to work collaboratively within a team and across departments. 
• Eagerness to learn and grow in a project management career. 
• Influencer who can clearly communicate project priorities and motivate direct and indirect networks and stakeholders to action 
• Team player, with the ability to collaborate effectively both within the team and across the organization 
• PMP or other project management certification is a plus but not required for entry-level. 

What you should expect in this role

• Remote position (US only)
• Opportunities to travel through your work (0-15%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 12/30/2025

The pay range for this position is $55,600.00 - $79,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

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