Job Description

Ready for a change? An opportunity to make a difference and feel the difference? Fall into a career with My Ride to Work! Our mission is to be the best and redefine what it means to be best in class. We are looking for an experienced Operations/Account Manager to join our growing transportation team and lead our operations in the Elko, NV market. The ideal candidate will have strong customer service and account management skills, solid operational experience with a history of progressive responsibility, attention to detail and proficient in Microsoft Office Products. We are willing to pay a great relocation package to the right candidate if they need to move to Elko, NV. Apply today. The ideal candidate for this job has the following skills:

· Develop and implement comprehensive transportation plans to meet employee needs

· Coordinate daily transportation operations, including route planning and scheduling

· Recruit, train, and supervise transportation staff, including drivers and dispatchers

· Ensure compliance with all local, state, and federal transportation regulations and safety standards

· Oversee maintenance and repair of the vehicle fleet, ensuring vehicles are in safe working condition

· Develop and manage the transportation budget, monitoring and controlling costs

· Address and resolve employee transportation concerns and complaints promptly

· Maintain accurate records of transportation activities and prepare regular performance reports

· Analyze data to identify trends and areas for improvement

· Handle customer interface when applicable

· Detail and process orientation

· Strong written and verbal communication skills

· Project management experience a plus

· Strong emotional intelligence and customer service experience

· Transportation industry experience

· Strong computer skills / technological aptitude

· High level of initiative, strong work ethic

· Ability to connect, understand, diffuse and resolve difficult situations

· Critical thinking and problem-solving skills

· Coachable and enjoys learning new things

· Team Player- gives others the benefit of the doubt

· CDL license a plus

Operations Manager Responsibilities:

· Management of general yard operations

· Responsible for recruitment, management and retention of driver and dispatch teams

· Work closely with MRTW and customer management teams to ensure 100% compliance with customer requirements

· Participate in customer QBR’s

· Implement customer and driver retention programs

· Work closely with MRTW and customer management teams to ensure 100% compliance with customer SLA requirements

· Work attentively to ensure 100% compliance with DOT and NTA requirements

· Assist with driver and safety bonus programs

· Assist with driver onboarding, scheduling and staffing

· Other duties as required

Required Experience:

· Previous Management experience 5yrs+ - preferable in the transportation industry

· Familiar with DOT regulations

· FMSCA regulations and safety practices

· Exceptional communication, organization and listening skills

· Ability to multitask

· Fast learner and self starter

· Computer proficient

· Strong organizational ability

· Ability to remain professional under pressure

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