Job Description

Who Are We?

Bioplate is a privately held corporation based in Orange County, California. We design and manufacture a range of cranial closure products for neurosurgical procedures. Founded in 1995, the company’s mission is to deliver high-quality, innovative products that help patients requiring neurosurgery.

Why Bioplate?

We believe in creating a trusting, respectful, and supportive work environment where team members feel empowered to learn, grow, share ideas, and thrive within a dynamic team setting.

We are in search of motivated and innovative problem solvers who enjoy bringing ideas to the table for the betterment of the company and its peers.

Benefits:

• Medical insurance is 85% paid by company.
• Dental & vision insurance 100% paid by company.
• HealthiestYou telemedicine 100% paid by company.
• Employee Discount Program.
• As-Needed Paid Time Off.
• Paid sick, bereavement, and jury duty days.
• 401(k) Plan with company match.
• Get paid to volunteer with your team members.

Perks:

• Fully stocked with snacks and drinks.
• Monthly breakfasts.
• 9/80 work schedule (every other Friday off).
• Milestone and Awards Recognition.
• Summer BBQ & Annual Holiday Celebration with team members and family.
• Chill Zone- enjoy cornhole, ladder toss, and video games during your breaks!

Join Us!

Are you a candidate that thrives in a fast-paced environment?

Do you enjoy collaborating amongst peers and bringing innovative ideas to the team?

Are you looking for team members that will hold you accountable and help bring you to the next level in your career?

Then we are looking for YOU !

Job Summary

The Operations Coordinator supports customer service and supply chain operations by managing customer orders from receipt to shipment. This position serves as a liaison between customers, internal departments, and logistics partners to ensure accurate order processing and timely fulfillment. The ideal candidate is organized, detail-oriented, and comfortable communicating across teams and with customers.

Essential Functions:

Customer Service & Order Processing:

• Serve as the main point of contact for customer inquiries, orders, and status updates.
• Enter, track, and maintain customer orders within the ERP system in accordance with company procedures.
• Communicate order status changes, delays, or adjustments to internal and external stakeholders.
• Resolve customer issues in a timely and professional manner.

Shipping, Receiving, & Inventory:

• Receive and document incoming shipments and materials.
• Prepare outgoing shipments in compliance with company and carrier standards.
• Maintain accurate and up-to-date inventory records using the ERP system.
• Conduct regular cycle counts and reconcile inventory discrepancies.
• Coordinate with planning and production teams to ensure timely procurement and delivery of goods.
• Generate customs documents for international shipments, including CBP and ACE reports.

General Responsibilities:

• Always maintain a professional attitude and high level of customer service satisfaction.
• Prioritize multiple tasks effectively while maintaining attention to detail.
• Perform other administrative or operational duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• 1+ year of experience in customer service, order processing, shipping/receiving preferred.
• Proficiency with Microsoft Office and familiarity with ERP systems.
• Strong written and verbal communication skills.
• Ability to lift up to 50 pounds and stand for extended periods.
• Familiarity with U.S. Customs and Border Protection procedures a plus.

Work Requirements:

• Work on-site.
• Work a 9/80 work schedule (working hours are 7:00 am to 4:30 am & every other Friday 7:00 am to 2:30 pm).
• Flexibility to work overtime if needed.

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