Network Voice Consultant Job at W3Global, Melbourne, FL

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  • W3Global
  • Melbourne, FL

Job Description

SME Experience

  • Technical Certification: CCVP with at least 10 to 15 years of experience.
  • Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.
  • Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
  • Good understanding of Unity Connection Voice mail services.
  • Good understanding of VoIP, MGCP, H.323 and SIP services.
  • Good communication skills.
  • Open for 24x7 availability
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
  • independently resolve tickets within SLA
  • Adheres to standard operating procedures / work instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update worklogs
  • Update the knowledge base
  • Technically upgrade across versions of environment when required
  • Ticket Monitoring
  • On - call support
  • Opening Bridge Call

Key Technologies

  • CUCM & Unity connection 8.x and 9.x.
  • SIP, MGCP and H.323 gateways.
  • UCCX 8.0 and 9.0 for IMAC's
  • Basic scripting knowledge of UCCX 8.0 & 9.0

Job Tags

Shift work,

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