Job Description

We are hiring an experienced  Network Analyst - Audio & Video in Lawrenceville, Georgia. This is a full-time position working in-office. Must be able to commute to Lawrenceville Monday - Friday and work from 8am to 5pm. Must be able to pass a public safety background check. The position is a contract position.

This position is responsible for providing Audio & Video technical support to County facilities. Incumbents coordinate and respond to service requests, assist with Cisco Webex/telepresence systems, and maintain Webex, Zoom, Google meeting applications.

Minimum Qualifications:

• Three years of professional level analyst and systems experience in a large-scale Information

Technology environment.

• Minimum of two years experience working with Audio/Video, Webex Systems, Zoom, Google meeting Apps. 
• Previous experience working as an AV technician.

Preferred Experience:

• Experience working in a Cisco network/Telecomm Environment preferred
• Experience working with Avaya, Siemens, and/or Rolm systems a plus
• Telecommunications systems administration principles
• Provide customer support for AV systems such as Cisco Telepresence end points, projectors, tv’s video matrix system, Crestron systems and audio systems.
• Previous experience working as an AV technician.
• Experience with creating/modifying macros for Cisco Telepresence end points and Crestron is a plus.
• Provide customer service
• Repair and perform preventative maintenance on systems
• Maintain records and prepare reports

Responsibilities:

• Provides technical support to County employees using various telecommunications and network systems.
• Provides technical support to County employees using Cisco telepresence end points, projectors, microphones, video monitors, video matrix systems and audio equipment.
• Coordinating with vendors and customers for AV installations or service break fix.
• Designs, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.
• Monitors and ensures systems meet business and performance needs.
• The individual will be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. The individual will also be required to work with and mentor other team members. 
• Perform configuration changes as required; advance level troubleshooting.
• Technical implementation of telecommunications and network infrastructures. 
• Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems. Responds to system emergencies as required.
• Performs other duties of a similar nature or level.

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