Job Description

Job Summary:

The Providence Center helps adults, adolescents and children affected by psychiatric illnesses, emotional problems and addictions by providing treatment and supportive services within a community setting.

The TPC Lead Admissions Specialist coordinates all requests for Center services, incorporating clinical information, insurance, special contracts and knowledge of all Center programs. Orient callers to Access Center process. This is an on-site position Monday-Friday 8:00am-4:00pm.

Duties and Responsibilities:

Triage all telephone calls directed to the Intake Department including face-to-face interviews with walk-in consumers and crisis calls for appropriateness for Center services, seek clinical staff when necessary.

Gather demographic and insurance information and verify benefits.

Make determinations of level of care based on clinical information provided by the caller, including emergency services.

Schedule intake assessments for both Adult and Child and Family services.

Provide Spanish interpreting as needed, either at the front desk or to complete assessments with the Clinical Intake staff in Access.

Train and cover the administrative intake process, registering clients and completing all necessary consent forms.

Maintain knowledge of all Center programs.

Communicate and coordinate with Center departments in facilitating transfers or additional treatment for consumers needing additional level of care, when required.

Document all contacts in EMR for each call that is received, face-to-face screenings and or collateral contacts from Center staff and outside referrals.

Refer to appropriate community resources, when applicable, or based on program capacity or lack of appropriate services within the Center.

Work in cooperation with co-workers and supervisory staff

Deal with co-workers regarding problems in a constructive manner

Provide excellent customer service to all callers/contacts/referrals of any kind.

Maintain cooperative relationships with consumers, other employees, managed care companies,community agencies and the public.

Complete mandatory in-service trainings and other trainings required

Serve on appropriate Center committees.

Other duties may be assigned.

Lead Duties:

Train and monitor new staff and provide leadership to staff regarding training, insurance updates, clinical program updates, to support communication of Operations supervisor.

Attend meetings as needed

Provide feedback to staff on the content of educational programs attended.

Complete access tracking and other reports as necessary.

All operational needs for the department.

Provide back up support to the Operations Supervisor in their absence.

Perform special projects to support Director of Patient Access and Registration and Operations supervisor.

Other duties as assigned.

Requirements:

Bachelor’s degree in human services field or related.

Must possess knowledge of the clinical criteria of Center programs, including knowledge of both mental health and substance abuse, along with all insurance/ managed care contracts.

Must be familiar with Word, Excel, and Epic.

Position requires individual to show initiative, good judgment and ability to work independently.

Excellent communications and organizational skills a must.

Ability to read and interpret documents such as medical records, medical reports, and contracts. Ability to write routine reports and correspondence.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Knowledge of community referrals (psychiatric, substance abuse, medical, developmentally delayed) preferred.

Bilingual Spanish required.

Care New England Health System (CNE) and its member institutions;Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

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