Job Description

POSITION SUMMARY:

The Junior Systems Administrator provides advanced technical support to ensure the continuity of computer system services for all users. This role requires more complex troubleshooting and the ability to manage larger, multifaceted projects. It serves as a mainly technical position within the IT support team, offering leadership and mentoring to desktop staff members.

Requirements

PRINCIPAL DUTIES & RESPONSIBILITIES:

Advanced Technical Support and Troubleshooting:

• Resolve complex technical issues involving servers, desktops, laptops, printers, and other devices, ensuring minimal disruption to users (Intermediate).
• Deploy, configure, and maintain a wide range of hardware and software solutions, including custom imaging and updates for end-user devices (Beginner).
• Research and evaluate new software products, recommending changes to enhance system performance and organizational productivity (Intermediate).
• Perform more sophisticated hardware repairs and work closely with vendors to address recurring or critical issues (Intermediate).

Project Management and Coordination:

• Lead smaller IT projects or components of larger projects, coordinating with various teams to ensure successful implementation (Intermediate).
• Document, maintain, and improve troubleshooting guides, "how-to" procedures, and support documentation (Intermediate).
• Be available for on-call support as assigned by the manager, often handling higher-level escalations (Intermediate).

Mentoring and Team Support:

• Provide guidance and mentorship to Desktop Support Specialist I/II staff, helping them grow their technical skills and understanding of best practices (Intermediate).
• Stay up-to-date with emerging IT trends and technologies, proactively recommending new solutions to improve the team's effectiveness (Intermediate).
• Perform other duties as assigned by the manager (Intermediate).

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Technical Skills:

• Intermediate troubleshooting skills for a range of issues across servers, desktops, laptops, printers, and other end-user devices (Intermediate).
• Familiarity with Active Directory, Windows OS, Google Suite, Hypervisors, and other common enterprise IT systems (Intermediate).

Communication and Leadership:

• Excellent written and verbal communication skills, capable of explaining technical information to all levels of the organization (Advanced).
• Proven ability to provide technical guidance and training to less-experienced team members (Intermediate).

Project Management and Problem Solving:

• Strong project management skills, with the ability to lead smaller projects or support larger initiatives (Intermediate).
• Excellent time management skills, with the ability to manage multiple priorities under pressure (Advanced).

CREDENTIALS & EXPERIENCE:

• Associate degree in computer science or equivalent experience required. Bachelor's degree preferred.
• A+ certified and/or Network+ certified preferred.
• 1-3 years of experience in desktop support, IT troubleshooting, or a related role required.
• Experience with project management, advanced troubleshooting, and technical support for complex issues.

Benefits

The pay range for this position is between $70,000.00 - $75,000.00 with bonus potential.

BENEFITS

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Health Savings Accounts
• Disability & Life Insurance
• Employee Assistance Program
• LegalShield
• ID Shield
• Commuter Reimbursement Plan
• Tuition Reimbursement
• Bonus Pay - This position falls under our “Corporate Bonus Plan” which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment.

ADDITIONAL BENEFITS INCLUDE:

• Wellable membership
• Telescope Health (telehealth) through Accresa
• Intellect (mental health) application
• Employee engagement activities, including voluntary events, raffles, book club, and more!

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