Job Description

Hello

This is Sheetal urgently looking for IT HELP DESK TECHNICHIAN for CHESTER PA location

it is FULLY ONSITE

POSITION : IT HELP DESK ANALYST

LOCATION : CHESTER PA

ONSITE

JOB DESCRIPTION :

Role Description:

• Manage expectations at all levels: customers/end users, executive sponsors.
• Ensure quality standards are followed.
• Monitor the team’s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.
• Act as the escalation point for high priority support issues.
• Able to make recommendations on policies on system use and services.
• Calls software and hardware vendors to request service regarding defective products.
• Acts as a subject matter expert for one or more custom or COTS applications.
• Talks to programmers to explain software errors or to recommend changes to programs.
• May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
• Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Write software and hardware evaluation and recommendations for management review.
• Write or revise user-training manuals and procedures.
• Develops training materials, such as exercises and visual displays.
• Train users on software and hardware on-site or in classroom or recommend outside contractors to provide training.
• Provides technical assistance, support, and advice to end users for hardware, software, and systems.
• Provides hands-on technical assistance to business and technical users.
• Investigates and resolves computer software and hardware problems of users.
• Serves as a contact for level 1 support.
• Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
• Determines whether problem is caused by hardware, software, or system.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.

Sheetal Agarwal

American Business Solutions Inc

8850 Whitney Drive
Lewis Center, OH 43035

Cell : 614-541-3190Work : 614-888-2227 Ext. 4692

Fax: 888-699-8866
Mail to: sheetal@absiusa.com

Job Type: Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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