King Technologies is seeking an IT Help Desk Technician to Support the Customer Service Desk for the Operations and Maintenance (O&M) and Life Cycle Maintenance (LCM) to the NSWC PCD RDT&E and NMCI Unclassified Network, the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) Network and NMCI SIPR network as required.
Position Summary/Description:
Route trouble tickets to the proper Tier (1-3). Determine when escalation to the next Tier is needed. Track progress of tickets. Ensure work is completed for each ticket. Serve as the primary interface between the customers and the Customer Service Desk.
Essential Duties:
Qualifications Required:
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