Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Connect with the housekeeping department to ensure guest accommodations are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Field customer complaints when necessary
Qualifications:
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school graduate, GED recipient, or equivalent
- Well-versed in taking telephone calls and handling stressful situations
About Company:
The Four Seasons Island Resort and its amenities include a delightful 9-hole golf course, salon and spa, indoor saltwater swimming pool, tennis court, and much more.
Tucked into the north woods of Wisconsin, the Four Seasons Island Resort is located on the 100-acre Miscauno Island in the Menominee River, which divides Wisconsin and the Upper Peninsula of Michigan.
Originally opened in 1905 by the Wisconsin and Michigan Railroad, this 55 all-suite hotel is located on the majestic Miscauno Island tucked into the north woods of Wisconsin.
The magnificent historical facade continues to impress guests as they first peer up at the grand entry when traveling across the original one-lane, one-hundred-year-old, steel-constructed bridge. Guests enjoy modern amenities while the resort’s original architecture, charm, and relaxing ambiance have been tastefully preserved.
Job Tags
Seasonal work, Work at office,