Job Description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”….. The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone!

RESPONSIBILITIES AND AUTHORITIES:

* Always treats guests with courtesy and respect in a variety of situations. * Displays honesty & integrity. * Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity. * You build strong partnerships with internal customers and outside vendors

SPECIFIC DUTIES:

* Responsible for welcoming and greeting all guests. * Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees. * Responsible for recognizing regular and VIP guests. * Use personality and hospitality skills to provide a seamless and memorable guest experience. * Dress professionally in clean and presentable attire, and never forgetting to wear a smile. * Check guests in. * Walk guests to tables and engage in conversation while doing so. * Pull out chairs and present menus individually. * Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help. * Master the operations of the Open Table system. * Complete all opening and closing side work as assigned. * Interact with fellow employees and guests in a cheerful, professional manner. * Communicate with the Maitre’d any open tables, long waits, or guest issues. * Courteously handle and apologize for any tables waiting past their reservation time. * Welcome all guests with the same hospitality you would extend to guests in your home. * Responsible for wishing all guests a warm farewell. * Handle reservations. * Answer all phone calls with a warm, inviting & professional tone. * Cater to all guest needs & requests by communicating via email & telephone. * Confirm all reservations 1 day prior. * Communicate all Event Inquires to the Sales Team. * Forward all phone messages. * Handle all credit card authorizations for guests. * Acquire all credit card Information for Itemized receipts and credit card disputes. * Forward all lost and found inquires to management. * Maintain an efficient and accurate reservation system (Open Table or any other system we may use). * Have a working understanding of all basic restaurant Information. * Understands complete floor plan & service flow of the restaurant. * Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d. * Keep reservations office clean and organized. * Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant.

REQUIREMENTS:

* 1-2 years of similar experience * Understanding the reservations system (Open Table) Rate of Pay: $20.00 - $22.00/hour

Job Tags

Full time, Work at office,

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