Job Description

The Hospitality Leader position at Chick-fil-A Hawks Creek is designed to give individuals the opportunity to develop important leadership skills. These skills will primarily be in restaurant hospitality, where your mission on a daily basis is to supervise the front of the house to ensure excellent hospitality is being displayed in the drive-thru and dining room. Starting as a Team Member, you will be trained in every area of the restaurant (eleven different areas), until you are proficient. Participants are required to work at least 30-60 days to prove themselves in the basics before we formally move forward with the promotion to leadership. If you meet the general requirements for a leadership promotion, you will begin a development process in the following areas to become a Hospitality Leader. 

• Operations : Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (impacting the community through giving and love).
• Training/Coaching : Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement. 
• Food Safety , completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed. 
• ERQA-  Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment. 
• Hospitality & Guest Experience : This includes leading giveaways, and talking with care to guests. 
• Drive-thru Efficiency : Correct execution of the outside drive-thru play. 
• Change Ordering & Cash Management : Auditing InForm reports as well as monitoring cash risk and change fund on hand. 
• Facilities & Equipment : Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule. 
• Scheduling/Labor Management/People : How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews. 
• Catering operations : Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc.. 
• Core Leadership Values : Learn and execute our core leadership values:
• Set clear expectations
• Communicate constantly
• Promote consistent accountability
• Be willing to coach, teach and serve

General Skills/Qualifications:

• Prior involvement in team sports, clubs, or service organizations preferred 
• Basic math and writing 
• Adaptable and dependable 
• Service-oriented mindset 
• Attention to detail 
• Coachable attitude 
• Ability to hold people accountable to procedures and policies 
• Sense of Urgency 
• Ability to work a changing schedule (mornings and evenings)
• Available to work weekends

Benefits:

• Subsidized health insurance.
• Free meals on shift.
• Life insurance.
• Team member family events.
• Opportunities for advancement.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

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