Job Description

System One is looking to hire a Helpdesk technician for a company in Oklahoma City.  The ideal candidate will be responsible for providing essential technical support, troubleshooting, and customer service to ensure the efficient operation of the business.

Key Responsibilities:

• Respond to support requests via phone, email, and ticketing systems.
• Install, update, and troubleshoot software applications.
• Set up and maintain hardware, including desktops, laptops, and printers.
• Build, deploy, and maintain workstations and laptops.
• Assist with server creation and maintenance.
• Participate in after-hours support rotation as needed.

Essential Skills:

• Strong customer service and communication abilities.
• High attention to detail and organizational skills.
• Ability to prioritize and manage multiple tickets effectively.
• Independent problem-solving with good judgment on when to escalate.
• Team-oriented with a proactive mindset.

Technical Experience:

• Hands-on experience with Windows Workstation installation and configuration.
• Familiarity with hardware/software setup, networking, and printer support.
• Troubleshooting and resolving technical issues both remotely and in person.
• Experience with Active Directory, Office 365, and VMWare is a plus.
• Knowledge of firewalls and networking fundamentals.
• IT certifications are preferred but not required.

Job Tags

Remote job,

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