Job Description

Job Requisition ID: 51333 

Start Date: 11/4/25
Closing Date: 11/19/2025
​Agency:  Department of Healthcare and Family Services
Class Title:  PUBLIC SERVICE ADMINISTRATOR - 37015 

BPIS: 07788
Skill Option:  General Administration/Business Marketing/Labor/Personnel 
Bilingual Option:  None
Salary: Anticipated starting salary $8281/monthly; Full salary range $8281 - $12,223/monthly
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code:  RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code:  

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position overview:

The Department of Healthcare and Family Services (HFS), Division of Medical Programs, Bureau of Professional and Ancillary Services is seeking to hire a Hardship & Litigation Supervisor with medical billing knowledge as well as leadership skills for the Institutional Billing and Payment Support Section. This position will direct the Statewide Hardship and Litigation Billing Program, conduct complex projects as well as assist with policy development for the section.

The ideal candidate will be detail oriented, a good communicator with a depth of administrative knowledge and experience in the field of management or public policy. It is imperative that the successful candidate possess organizational skills, writing skills, and extensive leadership and management skills.

HFS values employees with different backgrounds, life experiences, and talents. 

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date) 

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions

• Subject to management approval, serves as the Hardship and Litigation Supervisor by planning, directing and evaluating the Statewide Hardship and Litigation Billing Programs related to the Payment Support Program
• Serves as working supervisor
• Reviews, analyzes and evaluates existing and proposed policies. rules and regulations relative to Hardship and Litigation Billing Program
• Serves as liaison with agency staff to discuss intra-agency issues that affect the Medicaid Programs
• Plans, organizes and conducts comprehensive studies and special projects
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college
• Requires prior experience equivalent to three (3) years progressively responsible administrative experience in a public or business organization

Preferred Qualifications

• Minimum of one (1) year of professional experience using an Electronic Data Warehouse system in a data analysis role
• Minimum of one (1) year of professional experience supervising professional staff
• Minimum of one (1) year of professional experience developing policies for a medical prior approval program
• Minimum of one (1) year of professional experience establishing service objectives, activities and operational systems
• Minimum of one (1) year of medical billing experience in a Private Health and Human Services/Medical Social Work organization
• Minimum of one (1) year of professional experience with public and business administration principles and practices, preferably in Medicaid programs

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to travel in the performance of duties, with overnight stays as appropriate
• Requires the ability to utilize and maintain state issued equipment such as a laptop
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

  Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Work Location: 201 South Grand Ave E Springfield, IL 62704-3803
Email: HFS.DMPApps@illinois.gov
Posting Group:  Leadership & Management

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

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