Ticket Backlog Management
Analyze, troubleshoot, and resolve a backlog of Epic HB support tickets.
Prioritize tickets based on financial impact, compliance requirements, and patient care considerations.
Provide detailed resolution notes and clear communication to ticket requesters.
System Support & Optimization
Deliver application support for Epic Resolute HB, focusing on workflows such as charge capture, claim generation, billing edits, remittance processing, and patient statements.
Identify root causes of recurring issues and recommend long-term fixes.
Perform build/configuration changes, regression testing, and validation of system updates or patches.
Collaboration & Escalation
Work closely with patient financial services, revenue integrity, and IT to ensure seamless resolution of billing issues.
Act as a subject matter expert (SME) for hospital billing functions within Epic.
Escalate systemic or high-priority issues to leadership and coordinate with Epic or third-party vendors.
Training & Documentation
Support end-users by explaining billing functionality and workflow best practices.
Document recurring issues, system fixes, and workflow improvements.
Share knowledge with fellow analysts to prevent recurrence and ensure team-wide alignment.
Required
Current Epic Resolute Hospital Billing certification
2+ years of direct experience supporting Epic HB in a production environment.
Strong knowledge of hospital revenue cycle workflows, including charge capture, billing edits, claim submission, and payment posting.
Proven experience resolving Epic tickets in a post-live support setting.
Strong analytical and troubleshooting skills with attention to detail.
Preferred
Experience managing and reducing large ticket backlogs.
Familiarity with related Epic modules (e.g., Resolute PB, Prelude, Cadence, or Grand Central).
Knowledge of payer billing requirements, compliance standards, and hospital finance operations.
Excellent communication skills and ability to collaborate with both technical teams and end-users.
...The Blackbird Restaurant in downtown Asheville is seeking a Busser/Expo. We are a Chef-Owned restaurant serving fresh, local ingredients. The busser is required to assist servers throughout the shift with standard tasks, as well as opening and closing duties. Pay is $...
...Position is a property and liability claims adjuster role and adjusts high exposure, politically sensitive claims and lawsuits (such as... ...the State. The position settles claims/lawsuits within the independent authority extended, and/or makes recommendations for settlement...
...leader in the personal development industry, offering life-changing online courses and hosting motivational leadership events worldwide.... ...role with mentorship and full training , allowing you to work remotely while making a global impact. With our performance-based...
...currently hiring for a Regular Full-Time Professional Staff Nurse, ONC (RN) to help support the Medical Oncology team at the Hillman Cancer... ...-Time daylight schedule Monday through Friday as a Treatment/Infusion Nurse supporting the 4th-floor Medical Oncology team at the...
...The opportunity Delaware North Gaming is searching for full-time and part-time Cooks to join our team at Hamburg Gaming in Hamburg, New York . As a Cook, you will take your culinary career to the next tier as you assist in training team members, preparing food,...