Job Description

Job Description

Title : Epic Beacon Analyst

Location : 100% Remote

Visa : All Visa Open

Duration : 4 Months

Moi : Skype

Description

OPPORTUNITY:

We are looking for an Epic Beacon Analyst for a four (4) month remote contract role in Yonkers, NY.

RESPONSIBILITIES:

• Upgrade existing applications and provides go-live and rollout support.
• Support users on new applications, modules and functionality.
• Evaluate operational workflows and create system specifications from user requirements.
• Install new applications, new components, and upgrade existing applications.
• Configure application settings.
• Build and/or maintain treatment and therapy plans as per organization's guidelines and Epic recommendations.
• Provide go-live and rollout support.
• Support users on new applications, modules, and functionality.
• Provide application troubleshooting support for the application(s).
• Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
• Analyze business/clinical needs and requirements.
• Evaluate the operational workflow that is applied to the system.
• Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modification.
• Document all outcomes of testing.
• Design database queries and create reports utilizing a report-writing tool.
• Monitor application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team.
• Participate in the maintenance of training materials and disseminate materials to users.
• Provide timely, effective, and professional customer support on a 24x7 rotating basis.
• Work with the help desk and support personnel on escalated issues to identify problems and resolve them.
• Triage network, hardware, or workstation issues as required.
• Analyze necessary application modifications and work with the appropriate associate or the vendor to coordinate the modification.
• Act as a liaison to the vendor or the client.
• Contact vendor to report escalations and obtain assistance with solving issues.
• Assist with the coordination of vendor activities including hardware or software installation.

REQUIREMENTS:

• Epic Beacon certification required.
• Epic Willow certification and Pharmacy background preferred.
• Bachelor's degree or equivalent experience.
• Experience with standard and/or research protocol build and maintenance.
• Experience with application implementation, troubleshooting, and support.
• Application testing.
• Related clinical or business experience.

Thanks & Regards

Deepak Panday

Sr. Technical Recruiter

Email- Deepak@stellentit.com

Job Tags

Similar Jobs