Job Description

CAP Elevator is an independent, family-owned elevator and escalator company serving New Jersey and Eastern Pennsylvania. We specialize in modernization, service, repair, and new construction. Our company blends technical expertise, responsiveness, and small-business flexibility to deliver excellence across every project.

Position Summary We are seeking a hands-on Director of Operations to serve as a strategic partner to the owner. This individual will lead and elevate day-to-day operations across field and office functions, providing senior oversight to project managers while collaborating closely on project bidding, delivery, and profitability. This is a hybrid role that blends strategic thinking, technical understanding, and execution leadership.

Who This Role Is For

• A seasoned operator who thrives in a technical field-based business

• Someone who wants to help a founder get out of the weeds and scale a great company
• A leader with both backbone and flexibility—who can roll up their sleeves and also think ahead

Requirements

• Oversee daily operations across modernization, construction, service, and repair projects.
• Lead and develop project managers and administrative staff, ensuring accountability, quality, and safety.
• Partner with the owner on bid strategy, pricing, and proposal preparation—including large-scale modernizations and GC-led projects.
• Act as escalation point for project execution challenges; troubleshoot technical, logistical, and personnel issues.
• Serve as the operations lead in client and subcontractor meetings; represent CAP Elevator professionally in all engagements.
• Ensure compliance with AIA, HUD, and public contracting standards, including permitting and technical documentation.
• Build systems and processes to support growth—establish SOPs for scheduling, materials, quality control, and closeouts.
• Monitor financial performance and job profitability in partnership with the owner and accounting team.
• Support recruiting, onboarding, and professional development of operations personnel.
• Contribute to company culture by modeling integrity, responsiveness, and problem-solving.

Ideal Candidate

• 10+ years in the elevator, construction, or mechanical trades industry, with 3+ years in a senior operations or general manager role.
• Proven experience managing field crews, project managers, subcontractors, and budgets.
• Background in elevator modernization or construction (preferred); familiarity with mechanical and electronic controls is a plus.
• Ability to read construction drawings and schematics and provide high-level guidance to PMs and technicians.
• Small business mindset: comfortable wearing multiple hats, creating structure, and finding solutions in real time.
• Highly organized with strong follow-through—can prioritize, delegate, and execute in a fast-paced environment.
• Comfortable with AIA forms, HUD documentation, permitting processes, and public bid requirements.
• Strong communication skills—professional, clear, and respectful in the office, on site, and with clients.
• Proficiency in Microsoft Office, Google Workspace, Dropbox.

Benefits

• Competitive base salary (commensurate with experience)
• Performance-based year-end bonus tied to company profitability
• Profit-sharing potential
• Healthcare (premium reimbursement model)
• Dental and vision insurance
• Casual, respectful work environment
• Opportunity to earn equity over time

We are an equal opportunity employer.

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