Job Description

Desk Side Support Specialist

Colonial Heights, VA

Mode : Contract (6+ Months) (Day 1 Onsite)

Responsibilities

Good in Data Analysis & Reporting using MS Office and ITSM tools
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have good technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.

Technical Requirements

Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows XP, Windows 10
Servers: Windows 2008/2012/2016
Knowledge of Active Directory
ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center
Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers all models
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like WinZip, etc

Soft Skills

Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance

Job Tags

Contract work, Remote job,

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