URGENT HIRING for Customer Support & Sales Specialist (US Shift)
Location: Remote
Compensation: ₹6 LPA – ₹8 LPA + Performance-Based Incentives
Shift: Evening / Graveyard
Working Days: Weekdays & Weekends (Max 5 days/week)
Working Hours: 9 hours/day
Open Positions: 4
Female Candidates Preferred
Key Responsibilities
• Handle inbound & outbound voice calls and live chats professionally.
• Assist US customers with product inquiries, orders, returns, and after-sales support.
• Identify upselling and cross-selling opportunities during conversations.
• Meet all key KPIs: SLA, AHT, CSAT.
• Maintain accurate logs of all interactions using CRM & ticketing tools.
What We’re Looking For
• 2–3 years of calling experience handling US B2C customers (mandatory).
• 6–10 years total experience in call center/BPO (voice & live chat).
• Strong verbal & written communication in English.
• Experience in product-based calling processes.
• Familiarity with CRM, chat, and ticketing systems.
• Comfortable working night shifts.
• Jewellery / E-commerce / Luxury retail background highly preferred.
• Graduate degree preferred.
• Please do not apply if you do not have US call experience.
Remote Work Requirements
• Candidate must arrange their own:
✓ Laptop
✓ Stable high-speed Wi-Fi
• Must be comfortable using Hubstaff (attendance & productivity monitoring system).
Hubstaff Summary:
• Tracks active work time & activity levels
• Takes periodic screenshots
• Stops tracking if inactive for 5+ minutes
• Hubstaff logs = official attendance & payroll data
• Candidate must ensure Hubstaff is active during working hours
• Salary will be credited between the 15th–20th of every month.
Perks & Benefits
• Fully remote role
• Attractive salary package
• Incentives based on performance
• Opportunity to work with a premium global diamond jewellery brand
...people and build communities to create economic opportunity for all. We are seeking a highly skilled and experienced Network Security Engineer with deep expertise in Azure, Palo Alto, and F5 technologies. In this role, you will design, implement, automate, and...
...RN Hospice - River Valley Home Health and Hospice Are you a highly skilled and motivated registered nurse looking for a rewarding career in hospice care? Do you thrive in a dynamic and compassionate working environment? If so, we have an immediate opening for an RN Hospice...
...Job Summary: We are seeking a motivated and organized Call Collection Specialist to manage past-due accounts within our rent-to-own tire... ...Basic proficiency with CRM software, Microsoft Office, and data tracking for performance metrics. Strong organizational and...
...This Jernigan Agency is looking for individuals interested in working remotely as sales representatives. We are hiring coachable individuals comfortable with a100% commission based income helping our clients who have asked for our help with life insurance backed products...
...Full Time | Licensed Cosmetologist | Smith Hair Salon Temecula Job Description Smith Hair Salon is looking for a licensed cosmetologist to join our Temecula location as a full time Salon Assistant. This role is perfect for someone who loves the salon environment,...