Job Description

This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work. 

Role : Customer Service Senior Representative

Duties:

Duties

• Delivers specific delegated Customer Service tasks assigned by a supervisor. 
• Receives requests by mail, telephone, or in person regarding insurance claims/policies. 
• Responds to inquiries from policy holders, providers and/or others for information and assistance. 
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response. 
• Mails or routes claim forms and supporting documentation to various units for final processing. 
• Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. 
• Independently responds to inquiries, grievances or complaints of moderate to substantial complexity. 
• Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced
• team members. 
• Tasks involve a degree of forward planning and anticipation of needs/issues. 
• Resolves non-routine issues escalated from more junior team members.

Skill and Experience :

• Previous experience in the healthcare industry 1-2 years with third-party benefits verification experience preferred.
• Basic knowledge of Outlook, Excel, Word, MS Office, SharePoint required.
• Excellent verbal and written communication skills.
• Ability to interpret and appropriately follow policies, procedures, manuals, and written instructions as given.
• Demonstrated ability to handle challenging situations in a professional manner. 
• Willingness to work varying tasks. 
• Knowledge of healthcare pharmaceutical and services a plus.

3 Non-Negotiable Skills:
- Attention to detail
- Knowledge of Third Party Insurance Carrier Processes
- MUST have experience taking inbound and outbound calls (30 calls per day)

Education:

• High School diploma and at least 1-2 years of customer service, insurance verification or related area required.

The pay range that Magnit reasonably expects to pay for this position is: $13.63-$18.17/hr

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

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