Summary:
Leads and manages the day-to-day operations of the contact center, ensuring exceptional customer service, appropriate triage routing, and alignment with Workforce Solutions performance standards.
Key Responsibilities:
· Supervise and support a team of Triage Specialists
· Monitor call volumes, appointment activity, and triage quality
· Track KPIs such as average handle time, customer satisfaction, and WAVE accuracy
· Coordinate with the specialized units for issue escalation and staff updates
· Facilitate training, coaching, and quality assurance
· Serve as the point of contact for regional leadership and career office coordination
...perform remote evaluations and diagnostic reviews. Analyze and interpret CIED diagnostics from major manufacturers, includingMedtronic, Abbott/St. Jude, Boston Scientific, and Biotronik. Identifyabnormal functionsof pacemakers, defibrillators, ILRs, and CRT devices...
We are looking for the next ROCK STAR for our local Firehouse Subs Restaurant! A Team Member must understand the importance of the customer experience and understand that they are the Face of Firehouse Subs. Real people serving awesome sandwiches to real people. ...
Home Health AideCompensation: $19.00-$24.00/hourGriswold Care for the Greater Twin Cities is looking to hire a part-time Home Health Aide to provide elderly care and home companionship for our clients around the Maple Grove area. Are you reliable and compassionate...
...Looking to make some extra cash in your spare time? Tried the food delivery or rideshare gigs but tired of them taking most of the money?... ...is booming so dont miss your chance to cash in & join the #1 Pizza Delivery company in the world! Qualifications Must be...
A mobile gaming company in San Francisco seeks a Product Designer for their Rips app, focusing on user-centered design for both mobile and web experiences. In this role, you will help refine the existing design system while creating intuitive user interfaces and patterns...