Job Description

People are a company's greatest resource, which is why caring for employees and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. Access to on-site physicians, full direct primary care services, and excellent client support are the hallmarks of our program. By engaging a workforce and offering them a personal relationship with a primary care physician, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs for employers. We put employees' health first because amazing care yields amazing results. We are the next generation of workplace health centers. 

JOB SUMMARY 

The mission of the Certified Medical Assistant (CMA) is to support the health and wellness center’s clinical and clerical operations. As directed by the provider and Clinical Operations Manager, the MA assists the provider and performs appropriate tests and procedures. The CMA is responsible for administrative tasks for the health and wellness center and may assist the Patient Advocate in employee/patient engagement and outreach. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Clinical:  

• Interviews patients and measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, BMI calculation, pulse oximeter and records information in the patient’s electronic medical record.  

• Performs clinical procedures including, but not limited to: injections, Electrocardiography (EKG), routine U/A, dipstick, capillary blood draw, Cholestech, Glucometer, and other medical tests and treatments under the direction of the provider. Proficient in spirometry venous labs draws, centrifuge  

• Dispense medications as directed by the physician.  

• Proficient in the use and maintenance of Automated Eternal Defibrillator (AED)  

• Prepares treatment rooms and patients for examination  

• Cleans and sterilizes instruments as appropriate  

Clerical:  

• Performs administrative tasks, completes appropriate forms, and manages the front desk/check in of patients  

• Answers phones/phone triage and scheduling appointments  

• Responsible for compliance and regulatory reporting  

• Maintain clinic and patient records and telephone encounters  

• Inventories and orders medical supplies, materials, and medications  

• Follow up with center patients who miss appointments  

• Schedule external appointments/referrals and make follow-up phone calls to patients regarding scheduling  

• Ensure completion of all services ordered by the physician such that all reports, consult notes, and follow ups are in the chart for the physician to review  

• Under the direction of the Patient Advocate, periodically assists with engagement/outreach functions  

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES 

Required:   

• High school diploma or equivalent (associate degree preferred) 

• Active and unrevoked certification such as RMA, CCMA, CMA, NCMA, or NCRMA certification 

• Candidates who do not possess Medical Assistant Certification must obtain Certification within 6 months of employment and have graduated from an accredited Medical Assisting program and twelve months of direct clinical patient care experience in a healthcare setting.  

• Current BLS certification through American Heart Association valid for at least 90 days after start date 

• Knowledge of Internet software, Spreadsheet software, Word Processing software, and Electronic medical records 

• Ability to communicate effectively and maintain working relationships with people from diverse backgrounds 

• Ability to prioritize needs and plan work accordingly 

• Knowledge of HIPAA confidentiality requirements  

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS 

This job primarily operates in a medical office environment and is required to interact with patients for the majority of the workday. The physical demands to perform the essential functions of this job are: 

• Effective communication, mobility, ability to operate office equipment and travel intermittently throughout the day.  

• Must be able to remain in a stationary position at their work area for prolonged periods of time. 

• Employee will occasionally be required to lift office products and supplies up to 20-30 pounds.  

POSITION TYPE & EXPECTED HOURS OF WORK 

This role is considered full-time and non-exempt. Evening and weekend work may be required depending on the schedule of the individual health and wellness center.  

TRAVEL 

Infrequent, domestic travel may be required and should be expected to be less than 20% of the position’s overall responsibilities.  

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