Job Description

Company Overview:

Wasatch Peaks Ranch is developing and building a new private mountain resort community

located in the Wasatch Mountains just 30 minutes north of Salt Lake City. The development

encompasses 12,000 acres including 3,000 acres of private ski terrain; a Tom Fazio-designed private

golf course; and 460 private homes and homesites being developed under a multi-phase 10–15-

year buildout. This multi-billion-dollar project will offer the most exclusive array of skiing, golf, and a

variety of other amenities in a private club setting.

 

Position Summary:

The Basket Check Representative will be responsible for ensuring a top-notch experience for

members, guests, and prospects by offering personalized services. They will provide baskets for

members and their guests to store personal items during skiing or overnight/multi-day ski visits.

 

Job Description and Focus:

Provide personalized and professional concierge services for members and their guests, including:

• Offering friendly and specialized attention while handling basket storage needs.

• Responding promptly to incoming calls and emails to impress members, guests, and prospects with our responsiveness and local knowledge.

• Warmly greeting members, guests, and prospects visiting the club.

• Assisting the events team in planning and scheduling special events, parties, or meetings.

• Supporting the membership team with member relations, assembling/delivering member welcome packages, member orientations and tours, and peak period operations at member hosting locations.

• Working closely with WPR teams to consistently enhance the member experience and attending team, department, and company-wide meetings as required.

• Performing other duties and working on special projects as assigned or required.

• Maintain a clean, organized basket check and boot-up area, including day use complimentary storage.

• Properly retrieve all items left behind at the end of the day, log them into Lost & Found, label them accordingly, and store them in the secure basket check area. Provide personalized and professional concierge services for members and their guests including, but not limited to: skis, helmets, poles, gear, outerwear, personal items, children’s apparel, games, toys, clothing, phones, keys, gifts.

 

Classification:

Full-time, Seasonal, Non-Exempt

 

License or Safety Requirements:

Experience with Word, Adobe, Outlook, Excel preferred.

 

Educational Requirements:

High school diploma, GED equivalent or higher required. Bachelor’s degree preferred.

A minimum of three to five years in a resort, club or hospitality industry setting preferred.

 

Job Knowledge, Core Competencies and Expectations:

• Excellent English verbal and written communication skills.

• Proficient in Microsoft Office Suite or related software. Experience with Salesforce preferred.

• Excellent problem-solving and critical thinking skills.

• Must have a positive attitude with the ability to remain flexible and patient.

• Excellent organizational and multitasking skills.

• Excellent administrative skills.

 

Physical Requirements/Must have the ability to:

• Visually inspect all work areas.

• Manage several software platforms and exhibit strong computer skills.

• Operate for several hours at a time.

• Stand, walk, push, pull, lift, grasp, twist, and bend for extended amounts of time.

• Lift up to 50 lbs occasionally, 25 lbs frequently, and 10 lbs constantly.

 

Position Expectations:

• Maintains neat and professional experience and always observes personal cleanliness rules.

• Self-motivated.

• Member and guest-service oriented.

• Acts professionally.

• Displays a positive attitude toward all (staff, members, guests).

• Courteous towards others.

• Demonstrates a willingness to help others.

• Always acts ethically.

• Works well in a team environment.

• Being creative and proactive.

• Must be aware and able to abide by safety practices.

• Reliable and predictable attendance.

• Wears a clean and presentable uniform.

• Ability to exercise good judgement under pressure.

• Can prioritize needs and effectively manage resources.

• Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.

• Must be able to work holidays, weekends, and overtime as needed.

A comprehensive benefit package is available at date of hire. Benefits include medical, vision, dental, 401k, EAP, short-term and long-term disability, ski privileges, wellness initiatives, paid time off (PTO), and more.

WPR conducts background checks on all employees on an annual basis.

Job Tags

Full time, Temporary work, Seasonal work, Work at office, Local area, Flexible hours, Night shift, Weekend work,

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