Job Description

Required Skills and Qualifications

• Maintain essential Microsoft O365 and Azure based IT operations, including operating systems, security tools, applications, servers, routers, switches, hubs, MS Exchange email systems, laptops, desktops, software, and hardware.
• Microsoft Office 365 user account creation, administration, and monitoring
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
• Microsoft Office 365 Exchange email account creation, administration and monitoring
• Microsoft Azure Active directory administration including Azure Cloud tenant network operation and maintenance.
• Microsoft Defender, Endpoint and Sentinel installation, configuration and administration
• Nurture dependable IT infrastructure and networking that's always up and running.
• Partner with internal and external partners to communicate project status and activities.
• Interact with the Call center and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• IT equipment inventory and asset management
• Responding in a timely manner to service issues and requests
• Ability to show initiative and work with minimal supervision.
• Expert oral and written communication skills to facilitate critical discussions between business customers, project stakeholders, and contracting team. We consider communication skills a key required skill.

Desired Skills and Qualifications

• Bachelor's degree in technology or computer science
• 4+ years of experience as a Systems Administrator
• Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, and virtualization
• Experience in project management, application design and integration, cloud computing (specifically Microsoft Azure), VMware, Hyper-V, or similar hypervisors a plus
• Expertise in creating, analyzing, and repairing large-scale distributed systems.
• Hands-on experience with Office365
• Experience with Microsoft Intune or similar platform
• Excellent client management/resolution, problem solving, debugging/troubleshooting skills are required.
• Excellent verbal communications and written documentation skills are required.

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