Job Description

We are looking for a proactive, organized, and reliable Appointment Setter to join our growing team. The ideal candidate has excellent communication skills, strong phone and sales experience, and exceptional attention to detail—especially in documenting call logs and discussions with leads. We need someone who is diligent in nurturing leads, maintains consistent follow-up routines, and demonstrates a proactive problem-solver mindset. This role requires someone who is teachable, dependable, and has no attendance issues. You will play a crucial part in ensuring our sales and operations team receives a steady flow of qualified appointments. If you believe you’re the right fit for this role, please send your resume along with a short voice recording introduction. We look forward to hearing from you. Responsibilities: Lead Engagement & Qualification • Use strong phone and communication skills to effectively engage with leads and guide them through the initial stages of the process. • Qualify prospects based on company criteria to ensure they are a good fit. • Respond promptly to all incoming leads to maintain momentum and support overall business growth. Relationship Building & Lead Nurturing • Build rapport with leads through consistent follow-up and clear, professional communication. • Address questions and concerns with confidence and empathy, helping clients feel informed and supported. • Assist in facilitating the contract process by maintaining trust and providing clear guidance when needed. Research & Market Awareness • Conduct research through outreach, data review, site walks, and staying updated on market trends to better understand lead needs and motivations. Appointment Coordination • Schedule and confirm qualified appointments for the sales team with accuracy and attention to detail. • Collaborate with team members to ensure a smooth handoff and a seamless experience for every lead. Documentation & CRM Accuracy • Diligently document call logs, conversations, and lead interactions in the CRM. • Maintain organized and accurate records to support transparency and efficient workflow. • Track follow-up actions and monitor lead progress to ensure consistency throughout the sales process. Problem-Solving & Process Compliance • Follow call scripts, company guidelines, and compliance requirements while communicating naturally and professionally. • Identify challenges or concerns raised by leads and provide proactive, thoughtful solutions. Qualifications: Experience & Skill Set • Proven experience as an Appointment Setter, ISA, or in a similar phone- or sales-focused role. • Strong verbal communication skills with confident and professional phone handling. • Sales experience or previous exposure to lead engagement processes is considered an asset. • Excellent listening and probing abilities, with the skill to handle objections effectively and respectfully. Organization & Documentation • Highly organized and detail-oriented, especially when documenting call notes, lead interactions, and follow-up activities. • Comfortable navigating CRMs and call tools, with the ability to maintain accurate and up-to-date records. Lead Management & Follow-Through • Diligent in nurturing leads and maintaining consistent follow-through to keep prospects engaged. • Able to build rapport quickly and manage leads through different stages of the pipeline. Mindset & Work Ethic • Proactive problem solver with strong initiative and the ability to think ahead. • Teachable, coachable, and open to feedback, with a strong desire to grow and improve. • Self-motivated, goal-oriented, and able to work independently while maintaining professionalism. Remote Work Readiness • Reliable internet connection and a quiet workspace suitable for conducting professional calls. About Company: Lighthouse Residential Team at eXp Realty is in the top one percent of real estate teams in Northern New Jersey, with over 15 years of successful real estate experience and over $400 million in closed sales. In the last five years, the team has had over 500 closed sales with an average of 26 short days on the market and an average sale price of 104% of the original asking price. Our comprehensive knowledge of the local market helps clients make well-informed decisions.

Job Tags

Contract work, Local area, Remote work,

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